Hi,
We've received finally the T630 P.EDGE Server.
But during the ordering process, our Dell Reseller forget about the GPU installation Kit, necessary to power our 3 Titan X GPUs. (we have already 2x 1600 Watt PSU installed)
And as i know, this must be "factory installed".
I've contacted Dell Cares Pro service on twitter, and initially they said the only solution is to buy the spares parts of the GPU installation kit and try a "workaround" to solve the problem.
I found on spicework.com an interesting thread about Dell PEdge issues, and one user had the same problem, forget the GPU kit, sent back the server, and received a new one within the GPU KIT installed.
So what we can do to solve our problem?
1: Open a ticket and hope to a positive response from Dell? (already done, we're waiting)
2: Order the spare parts and try to solve the problem on our own?
I've to admit that "Dell Cares PRO" at last responded very fast to our problem, but since our Business is situated in Italy, we've to work with the "Italian DELL customer Care Service".
The Italian Dell Reseller have no problem to re-pack the server and sent it back to Dell.
But we have tried about 10 times on Friday to contact by phone the DELL Customer Care in Milan but we had no luck.
Sorry for my bad English.
And thank you all for reading. [;)]