So I ordered a T20 server as a lab system/toy box for personal use, and my order had the core specs of
- Intel Xeon E3-1225 v3 3.2GHz Quad Core CPU
- 4GB DDR3
- 1TB 7200RPM HDD
- DVDRW Drive
The Service Tag on the system indicates the above specs as well when I visit the support site, and my order/invoice shows the correct hardware as well.
However the Actual system is:
Missing the DVD Drive (The blank slot filler is there, so was never even removed)
Has a Seagate 500GB Drive
Has a Pentium G3220 CPU
I attempted to contact Dell support, the first triage tech transfered me to customer care, who i could barely understand, and when she finally understood that what I ordered and what I received Didn't match (She thought I ordered the wrong hardware), she said I had to goto Tech support, and transfered me back to the Triage call center. The next triage tech said I needed to goto Sales support, and when he xfered me, it dropped the call, and said to try my call again later. At this point I gave up and decided I'll call on monday.
So I'm wondering what the appropriate support channel should be for this issue. I think I should be able to exchange the server for a new one with the CORRECT specs, but I'm hoping someone here may be able to share the best way to get this taken care of.
Thanks and Happy 4th!
