I am not new to ordering hardware from Dell, and understand the occasional delay, but there is usually a straight forward explanation.... but not this time.
Placed an order for a $16,000 PowerEdge T430 and have been told twice that the order is being delayed. The most recent of which threatened to cancel my order if I did not respond with approval.
So I called today to ask exactly what is holding up the order, thinking that a particular part is backordered and that a substitute could be used instead. But after four calls, each with absurd delays before being connected, and being hung up on multiple times when I requested to speak with a supervisor, I finally got a supervisor that could only say that the delay is due to "issue with logistics."
The supervisor could not explain what that meant, but did assure me that it was not because of a delay of any particular part being backordered. He said it has something to do with a problem in 'the warehouse' and I asked if perhaps there was a fire or a flood that damaged the equipment while in production. He said he did not know and unfortunately did not have any way to investigate further (would not call the warehouse to ask).
Are other people also experiencing delays in the fulfillment of PowerEdge T430 orders?
Should I just cancel and go with Lenovo or HP instead?
This delay will be costing us about $10,000 a month for the software that we intended to have a vendor install on it and now have basically no time to prepare the machine for the software installation, when we ordered we thought we would have a month to configure and test bare metal recovery of the system before putting it into production.
Thank you.