I am trying to upgrade the firmware on a DELL UPS Tower 1000 but the DELL UPS Upgrade Software does not connect to the UPS. I've tried both USB and serial connections to the UPS and neither work, both give the error message of "No UPS connected or unable to open connection".
However, the Local Node Manager that I installed can communicate with the UPS over both USB and serial connections. It reports the current firmware version as 01.08.0001 (which I believe is very old) and I am using version 01.06.0003 of the DELL UPS upgrade software to try to upgrade the firmware to version 01.14.0003.
I am attempting this from a Windows 8.1 platform.
Any help/suggestions would be greatly appreciated.
Thank you.