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Dell KVM Poweredge 2162DS - No Power status from SIPS?

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Hello,

I just got this brand new from Dell a few weeks ago, set it up and mgrated some of my systems over.

Within a week of actually using it I'm getting No Power status from the SIPS.

It didn't matter what it was, USB or PS/2 it happened on either one.  I have the latest firmware on the SIPS and KVM and the only way it seems to resolve the issue was to unplug or powering down the PC system for a 10 seconds or more then power it back on.  Good thing I have a remote switched rack PDU or I'd be pissed because I work remotely most of the time.

Can someone explain why I would get a No Power status when according to the documentation the power is coming from the KVM?  I have both power plugs connected. If the SIPS are receiving power from the KVM, why does only USB SIPS miss the POST where as PS/2 SIPS do not.

The systems I attached on there are rebooted more often because I have at least 7 models of Dell Optiplexes and Latitudes that we use for our production environment for image testing.   I don't use it every day but when I am testing new images then they would. 

According to the Dell rep they said this usage would fine.

Any insight on how to not get these errors would be appreciated.

Thanks!


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