Due to scheduled maintenance, the file transport tool used by SupportAssist and TechDirect will be unavailable as follows:
| Downtime Window | Start | End |
| Americas | April 1st 9:30 PM | April 2nd 6:30 PM CDT |
| Europe, Middle East, & Africa | April 2nd 3:30 AM | April 3rd 12:30 AM GMT |
| Asia-Pacific | April 2nd 8:00 AM | April 3rd 5:00 AM IST |
Specifics
Customers will be unable to upload files via https://www.techdirect.dell.com/fileupload/
Workaround
Customers will still be able to transport files using the following tools:
• Secure Self-Service File Delivery (SSFD)
• Enterprise File Exchanger (FEX)
• WebEx