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R420 2nd cpu error with HWC2005 system board riser cable or interconnect failure

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Hello,

I got a dell R420 was shipped with single cpu (e5-2420v2) as list here : www.dell.com/.../warranty

my st : 994R622

And I see that there are 2 riser card on the board.

Yesterday I plug in a new one e5-2420v2 (with heatsink and fan) to run dual cpu. The system boot fine, I can now access the OS as normal and can see 24 cores.

But the lcd screen in-front-of the server change from green to orange with warning : HWC2005 system board riser cable or interconnect failure ...

How can I fix this ? is this dangerous ?

Plz show advices.

Thank you and Brs.

anhhuyla@


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