Hi,
I'm, having a big problem with my APC SMT1500RMI2U.
It is connected to my ESXi host via the provided Rj45->serial cable.
I installed powerchute business agent on vMA following this guide: http://www.apc.com/support/index?page=content&id=FA165747&actp=search&viewlocale=en_US&searchid=1363174714323&locale=en_US
I'm using latest versions of both ESXi and vMA
My ESXi 5.1 is running on a Dell PE2950:
Processor: 2 x 1.86GHz QUAD CORE INTEL XEON L5320
Memory : 16GB (8x2GB)ECC DDR2 FB-DIMM 667Mhz
Raid Controller : PERC 5i Raid controller
Graphics : embedded ATI ES1000 WITH 16MB OF SRAM
Networking : embedded Dual Gigabit Ethernet
I shutted down all the VM except for vMA.
What happens is that after shutting down the ESXi host, the UPS seems to freeze.
-The load percentage on the UPS does not go down to 0%, even disconnecting host's power cables.
-The UPS lcd menu doesn't let me make any changes (can't shut down ups, can't start a test, can't reset to factory defaults).
The only way to reset it is to disconnect the power cable and the battery.
Also, on the PCBEAgent Web-Ui I just get the "UPS Communication Lost" message.
There is no way to access it.
The issue seems to come up in the startup phase. In fact, if I connect the serial cable after everything is powered on, everything works well.
I had the UPS replaced by APC tech guys, so I don't think the issue is due to it.
I also tried to unistall the pcbe agent and I get the same freezing problem.
I really don't know what to do!
Let me know if I can provide some logs to help identify the issue.
Many Thanks
Matteo