We recently purchased a PowerEdge T430 server with full support. The total package was nearly $16,000. I was lied to before the purchase about signing up for a dell advantage account. I was told that I would get a percentage back to be used toward the purchase and that a Dell gift card would be issued and also applied to the purchase. Further, I have spoken to the team that will be helping with the Exchange server transition from the old server, but they informed me they would only be helping with Exchange. I specifically asked for support for the entire transition BECAUSE the current server has a corrupted operating system and quite frankly, I wasn't sure a migration would even be possible. So, I left voicemails with my rep, sent an email to his supervisor as well as to several other people I have worked with at Dell with NO response whatsoever. I have probably purchased 80 dell servers and possibly 200 dell desktops and I have never been treated like this. What is going on? How in the world can you accept that much ,money and ignore the customer? If there was a possibility of sending the server back now, I would in a heartbeat. And honestly, if things don't improve, this will be the last dell purchase I ever make. So, who do I call to get heads rolling??????
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