I'm quite annoyed with the fact that.
1. Our warranty for the Poweredge R320 had expired. Tried to extend warranty but no reply from DELL. Wanted to extend the warranty before trying to address the PSU failed fan trip issue by flashing the required firmware.
2. After religiously following the firmware process, in the end we are left with a BRICKED PSU and no spare PSU rendering our clients BACKUP server unusable! We simply ran the firmware update where it went through the notion and we left it for over an hour. After coming back to the server we are left with an orange flashing PSU.
The power supply is only able to powerup the iLo/idrac and nothing else. WHen you try to upload the firmware for the PSU it says that its not compatible. I tried it via ssh and initate an update with the force switch but it says there is no compatible device.
What to do now?
Upon googling, I am not the only person that has had this predicament!
TOTALLY RIDICULOUS. DELL ARMING USERS with BUGGY not 100% fool or bug proof FIRMWARE RELEASE!!!!!!
We have other dell servers deployed and this is a first major issue we've hit. I may have to get the arms of the ACCC to get this matter addressed as DELL support solution/help is for me to PURCHASE a new PSU!!!
Really!!!! Your firmware method isn't perfect and I am pretty sure it can easily be replicated to FAIL!!!
Please provide some kind of SOLUTION to get this server back up on line. It is only less than two years OLD (purchased from DFO with only 1 year warranty).
Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>