Gee Dell,
If you want us to keep buying your server products...why can't you fix your support site so that I don't waste soooo much bloody time trying to get updates to firmware for your products. You might want to check out HP's site so that you can have an idea of how it is supposed to work.
Waiting and waiting for a response from your site when I have requested the drivers and downloads for a specific service tag does NOT inspire me to buy more equipment, since the problem is getting worse and not better.
Dave Hobson
IT Director and fed up customer