Hi,
Our one of Poweredge R900 server is crashed down.
I am looking through forums, and tried some offered ways to resolve the problem. But I could not fix the problem. Please help me.
To summarise the issue:
After the crash down, alarm monitor on front side was as: Err Code : E171F PCIE Fatal Err B22 D0 F0 E1422 CPU Machine chk I1911
1. We tried to reboot the server, but could not success. SUSE Enterprise 9 is installed on the server. Suse tries to boot, but freezes a few minutes later.
2. On the server, 4 Memory riser boards, 1 io/riser board was installed.
I tried to change all these riser boards with new ones, if it is a hw problem, but situation did not changed.
3. I could not run any dianostics through utility partition, utility partition is not available
4. I downloaded new versions of SUU and SMTD utilities to update firmwares and BIOS, I tried to boot with SMTD. First interface opens, after I choose one of boot options, it fails with an error : "NMI received for unknown reason 31 on CPU0" or "NMI received for unknown reason 21 on CPU0" or freezes.
5. I succeed to update the BIOS from 1.1.13 to 1.2.0 through booting DOS from usb. It did not effected the situation
6.Then I am trying to upgrade BMC firmaware, but could not a way. There is no firmware option for DOS floppy on DELLs page for BMC. And as I can not boot any linux kernel, and any DELL System management utility, I can not use other ways.
Do you have any offer to fix my DELL R900 s problem
Regards,
Ismail