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Cannot update R710 FW!

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I have been trying for days to update all the FW's on my R710 without success.  I have tried using ftp.dell.com, and using the SUU DVD's but nothing works.  The furthest i got is it attempted to update the FW but said it wasn't certified.  Every other time I tell the USC to use DVD it just stays at please wait.

Can anyone help.

Thanks

JK


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