Hello to all!
We have issue with Dell support and warranty - here is the situation - customer bought last year (2013) server R820 with 5Yr ProSupport and 4hr Mission Critical via official Dell distribution.
This year they decided to upgrade this server with additional HDD's. Because of official explanation regarding warranty from Dell they bought original Dell HDD's (via official distributor) and this disks warranty should be merged with R820 warranty (KIT's have only 1 year warranty, they have on server 5Yr ProSupport and 4hr Mission Critical).
Now Dell support says that this can't be done...wtf...does anyone have any experience with that and what is the procedure? Where is the point to buy 3x more expensive disks via official channel then if this can't be done?
Thank you for any useful idea.