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iDRAC Web Management Broken

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I have a Dell R710 running Server 2012 R2. The iDRAC web portal is currently displaying the following:

The firmware is currently at1.96. I've attempted an racreset, but received the following error:

"ERROR: A firmware update is currently in progress. Unable to reset the RAC at this time."

I've restarted the server quite a few times as a result of this error with no success. As  thought I attempted to replace the firmware with the same version again, but the executable crashes with a generic: "bmcfwuw.exe has stopped working" even after a reboot.

What are my next steps? This server is remote so physical access is difficult at best.


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